Frequently Asked Questions

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Frequently Asked Questions

Average Wholesale Prices (AWP)

Where can I find Average Wholesale Prices? 

Click here for our most recent list of AWPs

Will I receive an email confirmation when I place an order?

If we have your email address on file with your sign-on information, you will receive email order confirmations automatically.

How quickly will I receive orders placed on the website?

Orders placed on the letcomedical.com website before 5:15 PM CST will ship the same day. Orders made after this time may ship the following business day. When checking out, you will have the option to select two-day ground or overnight shipping, but please note that cold pack items will ship overnight. If you require a different shipping method or have questions about particular items, please call 1-800-239-5288 and place your order with one of our customer service representatives.

If I sign up for online access, will I still have contact with an account manager?

The website is not a replacement for your account manager. It is designed to provide a fast and convenient way for you to view our real-time catalog and place orders. Letcomedical.com is available to you 24 hours a day, seven days a week. There are many valuable services, programs and information only your sales representative can provide. Having a strong relationship with them will ensure you are receiving the best service available.

How can I get support for web-related issues?

Web support is available via phone at 1-800-239-5288 from 8:30 am to 5:00 pm Eastern Time and via email at webfeedback@letcomed.com.

I forgot my password. What can I do?

If your sign-on was registered with a valid email address, you can use the Forgot Password link in the login form. Simply enter your email, and a password reset link will be sent to your email address. Some email clients will mark the automated password reset email as spam, so if you do not see an email to reset your password within 5-10 minutes, check your Spam or Junk folders. If you need further assistance, you can contact support at 1-800-239-5288 from 8:30am to 5:00pm EST.

There are several associates at my store that can access the website. Is there a way I can hide sensitive information such as credit details from them?

Individual, customized restricted access is not available at this time. To remove an individual associate's ability to log into the website, please contact support at 1-800-239-5288 from 8:30am to 5:00pm EST for help.

Icon Legend

You may have noticed that there are some icons shown beside certain items.
These icons are shown below, along with their meanings.

Controlled Substance Controlled Substance

Hazardous Materials Hazardous Material

Heavy Item Heavy Item (May Incur Additional Shipping Charges)

Recently Ordered Recently Ordered

Refrigerated Item Refrigerated Item

Prescription Item Prescription Items

Short Date Item Short Date Item

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